Privacy policy

Last updated: 10 October 2026

At Savayah, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Savayah collects, uses, stores and shares information when you visit our website, place an order or contact us.

By using our website, you acknowledge that your information may be handled as described in this policy and applicable law.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal information: Name, billing address, shipping address, email address and phone number.
Order information: Products purchased, order history, transaction status, delivery details and return requests.
Payment information: Payment status and transaction references. Payments are processed through the payment providers available at checkout. We do not intend to store complete payment card details on our own systems.
Technical information: IP address, browser type, device information, cookies and website usage data.
Communication information: Information you provide when contacting customer support, submitting feedback or participating in promotions.

You may choose not to provide certain information, but this may prevent us from processing your order or providing particular services.

2. How We Use Your Information

We use your information to:

Process, confirm, pack and deliver your orders.
Accept payments and manage refunds, cancellations and returns.
Contact you about orders, delivery updates and customer support requests.
Respond to enquiries, complaints and feedback.
Prevent fraud, detect suspicious transactions and protect our website.
Improve our products, website performance and shopping experience.
Send promotional emails or messages where permitted by applicable law and your preferences.
Meet legal, accounting, tax and regulatory obligations.

3. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify and the technology providers supporting our online store.
Payment gateways and financial service providers.
Courier, shipping and logistics partners.
Customer support, website analytics and marketing service providers.
Government authorities, regulators or law enforcement agencies where required by law.

We share only the information reasonably needed for the relevant purpose. We do not sell personal information to third parties for their own independent marketing purposes.

4. Payments and Transaction Security

Payments are handled through the payment options available at checkout. Each payment provider may process information under its own privacy and security policies.

We take reasonable measures to protect customer information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping carts, remember preferences, understand website traffic, improve functionality and support advertising where enabled.

You can manage cookies through your browser settings and any consent tools provided on our website. Disabling certain cookies may affect some website features.

6. Marketing Communications

If you subscribe to our marketing communications or otherwise provide permission where required, we may send you product updates, collection announcements and promotional offers.

You may opt out of promotional communications by using the unsubscribe option where available or contacting us. We may still send essential transactional messages concerning your orders or account.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, resolve disputes and comply with applicable legal and accounting requirements.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable retention obligations.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, withdraw consent where processing relies on consent, or raise a concern about how your information is handled.

Some information may need to be retained to fulfil legal obligations or complete legitimate business processes.

To submit a privacy-related request, contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Savayah is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is intended for general shopping by adults and is not designed to knowingly collect personal information directly from children without appropriate authorisation where required by law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The updated version will be published on this page with a revised date where appropriate.