Shipping policy

Shipping Policy

Last updated: 10 October 2026

At Savayah, we aim to deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Delivery Locations

Savayah ships to serviceable locations in India and selected international destinations where shipping is available.

Available delivery locations and applicable shipping charges are determined at checkout. An order may not be accepted if delivery is unavailable for the address provided.

2. Order Processing

Orders are processed after successful order placement and, where applicable, payment verification.

Processing times may vary depending on product availability, order volume, holidays and operational requirements.

Orders are not considered dispatched until they have been handed over to the relevant logistics partner.

3. Delivery Timelines

Estimated delivery dates or timeframes will be communicated during checkout or through subsequent order updates, where available.

Delivery timelines are estimates and are not guaranteed. Delays may occur because of courier operations, weather conditions, public holidays, remote delivery locations or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team with your order number.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions displayed on the website or in the relevant promotion.

Please review your order summary carefully before confirming your purchase.

5. Payment Options and Cash on Delivery

Prepaid payment options and Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes.

COD availability, order limits and any applicable COD charges will be displayed at checkout where relevant.

For COD orders, please ensure that someone is available to receive the parcel and pay the amount due.

6. Order Tracking

Where tracking is available, shipment details will be shared through the contact information provided at checkout or made available through our order-tracking process.

Tracking updates are provided by the relevant logistics partner and may take some time to appear after dispatch.

If tracking information is unavailable or your shipment appears delayed, please contact customer support.

7. Incorrect Address and Delivery Attempts

Customers are responsible for providing an accurate shipping address, PIN code and reachable contact number.

Incorrect or incomplete address details may cause delivery delays or failed delivery attempts.

If you need to correct your address, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

Delivery attempts and the handling of undelivered parcels are subject to the logistics partner's procedures.

8. Damaged Parcels and Missing Products

If your parcel appears visibly damaged or tampered with at delivery, please document the condition and contact us promptly.

If you receive an incorrect, damaged or missing product, contact savayahindia@gmail.com within 48 hours of delivery, providing your order number and relevant photographs or other supporting evidence.

An unboxing video may help us investigate the issue, but requests will be assessed on their individual merits and applicable law.

9. Failed Delivery and Returned-to-Origin Orders

An order may be returned to origin (RTO) if delivery attempts fail, the address is incorrect, the parcel is refused or other delivery issues arise.

If this happens, please contact our support team to discuss the available options.

Any applicable refund, reshipment or additional delivery charges will be handled according to the circumstances, the relevant policies and applicable law.

10. International Shipping

International shipping is available only for selected destinations.

Delivery times, shipping charges, customs duties and import taxes may vary by country. Any applicable customs charges and the party responsible for paying them will be communicated where available before purchase or as required by applicable law.

International orders remain subject to the return and refund terms applicable to the specific order and destination.

11. Returns and Refunds

Eligible products may be returned within 7 days of delivery, subject to our Return, Exchange and Refund Policy.

A ₹99 convenience fee applies to eligible customer-requested returns. Verified damaged, defective or incorrect-product claims accepted by Savayah are exempt from this fee.

For complete eligibility requirements, refund timelines and return instructions, please review our Return, Exchange and Refund Policy.